At ReduceSize, we value our community's feedback. Whether you are facing a technical issue, have an idea for a new tool, or wish to discuss a partnership, our team is ready.
We pride ourselves on providing entirely free, privacy-first digital utilities for students, professionals, and photographers. Because our tools run 100% in your browser using client-side JavaScript, the majority of issues can be fixed by simply updating your browser or clearing your cache. However, if you run into persistent errors, we want to hear from you.
To help our engineering team replicate and resolve your bug quickly, please include the following details when you email reducesize.helpdesk@gmail.com:
Q: Why is my PDF not unlocking even with the correct password?
A: Some banking and corporate PDFs utilize advanced AES-256 encryption. Our offline tool attempts a standard decryption first, followed by an advanced bypass protocol. If it still fails, the file structure itself might be corrupted or restricted against browser manipulation.
Q: Are my uploaded files safe when I use your tools?
A: Absolutely. We operate on a strict Zero-Upload policy. We do not own or rent backend servers to process your files. Every single compression, resize, and PDF split happens locally using your device's own memory. Your files are 100% private.
Q: I sent an email but haven't received a reply yet.
A: As a free platform processing thousands of users daily, our small team receives a high volume of emails. Our standard response time is between 24 to 48 business hours. We appreciate your patience!
Thank you for making ReduceSize.online your trusted digital utility platform!